In order to provide a professional service and to avoid disruption at the salon from no-shows and short notice cancellations, and to ensure proper availability for all clients, including you, we operate a strict full-fee 48-hour notice cancellation policy (72 hours for Microblading, SPMU appointments).
Since bookings made 48/72 hours or less before the appointment time fall into the 48/72-hour cancellation zone, they can not be cancelled or rescheduled without the cancellation fee charged, which is the full price of appointment.
48/72-hour notice is required if you intend to cancel or move your appointment to another day to avoid being charged the full cost of your appointment. No exceptions whatsoever will ever be made except hospital emergencies, once. Our services are strictly supplied under these terms and conditions.
As it is common practice at all professional clinics and salons, if another client is late for their appointment and you are booked after her, we will only treat her/him for the remaining appointment time, to ensure that we do not waste your time and make you wait unnecessarily. Naturally, the same rule applies to you, if you are late.
Certain treatments require patch testing to be done at least 48 hours prior to your first treatment, even if you have had the treatment done previously elsewhere. HD Brows requires a patch test to be carried out prior to every treatment (home ones are available). This is a legal requirement and no exceptions are accepted.
Anyone under the age of 18 needs signed parental permission and clients under the age of 16 must also have a parent or guardian present throughout any treatment.
We also ask that you do not bring children with you to the salon whilst you are having your treatment done to ensure they are not in harm’s way but also that the treatment is not disturbed.
Susan Strachan takes your privacy seriously and is committed to protecting your personal information. This notice sets out how the information that you provide me with is used so I can provide you with your service.
Your information
I will need to collect data such as your name, address and contact details. I need these so I can contact you if there is a problem with your appointment. I will also need details about medical history and any ongoing conditions and medication you may be taking. This is to make sure that the service you request is suitable for you.
On the salon booking app I use ‘Vagaro’ the information that is held on there is your contact details, date of birth, past and future appointments and also purchases you have made. No credit card details are stored.
I may also collect pictures or videos of the work that is attached to your client card or to use on social media or on my website with permission.
How your information will be kept
Your client card with your contact details and medical history with the ‘Privacy notice receipt’ form will be kept in a file in a secure location. Any information held on the Vagaro system is encrypted and stored securely by Vagaro on their servers in the US. you can view their privacy information at https://sales.vagaro.com/general-data-protection-regulation
. Any pictures or videos taken are also stored securely on computer or phone which is password protected.
How the law applies to Susan Strachan use of personal information. I will only use your personal information if I have: Asked you and have a record of your recent consent for us to do so. – A legal obligation to use or disclose information about you. Susan Strachan will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities. You can withdraw your consent to use your information at any time by calling 07973170036 or e-mailing info@susanstrachan.co.uk.
How long do I need to keep information?
The length of time the information is kept depends on the treatment. Client cards for skin care and HD Brows are kept for 2 years after the last treatment. However Microblading client cards can be kept for up to 10 years. These times are due to the requirements of the salon’s insurance providers. Any videos or pictures I take will stay on social media or computer until deleted.
